Resolving Flatness in Tooling
April 3, 2013

Emotional Intelligence in Quality


Consider Emotional Intelligence (ie SoftSkills) when hiring in your Quality Department.

The interactions your Quality representative has with production should be thought of as a continual series of “make-or-break” moments.  Since Quality represents the customer view, it is critical that the objective is not lost by an employee who cannot appropriately communicate the standard in a non confrontational or accusatory style.  The goal is to enable people to work together smoothly toward their common goals.  Quality people build bridges to improve process, but without understanding why messaging matters, continuous improvement and cultural change grind to a halt.

Review your organization’s hiring process to ensure situational questions are included that address the emotional intelligence of your applicant.  Identify the “bull in the china shop” applicants before any china actually hits the ground.

Just one more factor to consider from QC Staffing.

We find the best talent in Quality.  Feel free to call us to discuss the possibilities!  952-895-1150.

– David

Amy Gulland
Amy Gulland
Reflective, analytical, and the strategic gorilla glue as it relates to QC Group’s marketing and sales operations. With key insight for managing the relationship between marketing and sales, Amy works to ensure that both sides are optimized to connect customers with inspection and engineering knowledge where and when they need it most.

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