Consider Emotional Intelligence (ie SoftSkills) when hiring in your Quality Department.
The interactions your Quality representative has with production should be thought of as a continual series of “make-or-break” moments. Since Quality represents the customer view, it is critical that the objective is not lost by an employee who cannot appropriately communicate the standard in a non confrontational or accusatory style. The goal is to enable people to work together smoothly toward their common goals. Quality people build bridges to improve process, but without understanding why messaging matters, continuous improvement and cultural change grind to a halt.
Review your organization’s hiring process to ensure situational questions are included that address the emotional intelligence of your applicant. Identify the “bull in the china shop” applicants before any china actually hits the ground.
Just one more factor to consider from QC Staffing.
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